Cancellation & Refund Policy

In case of dissatisfaction from our services, clients have the liberty to cancel their service and request a refund from us. Our Policy for the cancellation and refund will be as follows.

Cancellation Policy

  • Cancellation of service renewals for shared hosting, VPS, dedicated servers or domain registration services must be made at least seven 7 business days prior to the end of the current service period.

  • Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
  • Refund Policy

  • Account cancellations that become effective in more than 15 days after the initial payment are not eligible for a refund.
  • Only shared hosting, reseller hosting, VPS and undelivered dedicated servers are eligible for refund.
  • If the Customer has registered a domain name during the initial hosting account order process the applicable domain name registration fee will be also withheld. The domain registrations fee is always withheld in case of a refund, even if this fee was waived at the time of purchase.
  • The Customer may choose to receive the refund in the form of credit added to his/her 9xhost Virtual Wallet where it can be used for new purchases or renewals, or may choose to receive a refund back to the credit card or paypal which was used for the initial payment.
  • We will not refund or credit under the following circumstances

  • Geo-location or mistake in location.
  • Failing to ask a question on the nature of our services, or a particular spec or configuration.
  • Account termination or suspension due to non-following of our Terms of Service.
  • Account termination or suspension due to any kind of illegal activity.
  • For More Information please email cs@9xhost.info

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