In case of dissatisfaction from our services, clients have the liberty to cancel their service and request a refund from us. Our Policy for the cancellation and refund will be as follows.
Cancellation of service renewals for shared hosting, VPS, dedicated servers or domain registration services must be made at least seven 7 business days prior to the end of the current service period.
Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Account cancellations that become effective in more than 15 days after the initial payment are not eligible for a refund.
Only shared hosting, reseller hosting, VPS and undelivered dedicated servers are eligible for refund.
If the Customer has registered a domain name during the initial hosting account order process the applicable domain name registration fee will be also withheld. The domain registrations fee is always withheld in case of a refund, even if this fee was waived at the time of purchase.
The Customer may choose to receive the refund in the form of credit added to his/her 9xhost Virtual Wallet where it can be used for new purchases or renewals, or may choose to receive a refund back to the credit card or paypal which was used for the initial payment.
We will not refund or credit under the following circumstancesGeo-location or mistake in location.
Failing to ask a question on the nature of our services, or a particular spec or configuration.
Account termination or suspension due to non-following of our Terms of Service.
Account termination or suspension due to any kind of illegal activity.
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